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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A) Ask open ended questions to the audience to maintain their involvement.
B) Turn the camera off so the audience can focus on the sides presented
C) Unsure half of the meeting time is dedicated to answering questions.

2. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A) Use rapid ideation with project team
B) Launch an online survey
C) Test the statement with end users.

3. Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

A) Ideate marketing concepts to reach new audiences.
B) Conduct an empathy workshop to understand the audience.
C) Invite users to co-create as accessibility experts.

4. A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?

A) Only collect written feedback from these who are comfortable providing it.
B) Hold separate critiques so everyone feels comfortable speaking.
C) Use a round-robin format, where everyone can share equally.

5. . Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?

A) Develop a RACI diagram among internal stakeholders only.
B) Start with a phased approach, then address foundational items early.
C) Create a release plan matching calendar-based milestones

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