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Exam Code: MC-201
Exam Name: Salesforce Certified Marketing Cloud Account Engagement Specialist
Updated: Aug 16, 2026
Q & A: 306 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account Engagement Forms, Form Handlers and Landing Pages | 20% | - Identify the capabilities, use cases and interpret reporting metrics for landing pages - Identify the capabilities, use cases and interpret metrics of Account Engagement forms given a scenario |
| Topic 2: Email Marketing | 20% | - Distinguish between an Email and an Email Template - Distinguish between the metrics collected in Account Engagement email reporting - Identify the capabilities and use cases for email given a scenario |
| Topic 3: Lead Management | 24% | - Distinguish between the capabilities of, use cases for, and how to create different types of lists - Identify the capabilities and use cases of custom redirects - Explain what a Score measures and how scoring is managed - Explain what a Grade measures and how grading is managed - Define the capabilities of a segmentation rule - Explain the components and use cases of an automation rule - Define the capabilities of page actions - Define the capabilities of a completion action |
| Topic 4: Visitors and Prospects | 8% | - Describe the relationship between visitors and prospects - Apply the appropriate plan of action using Prospect Audits given a scenario |
| Topic 5: Administration | 11% | - Describe the capabilities of the Account Engagement Recycle Bin - Illustrate how to create, edit, and map fields - Explain the relationship between Account Engagement and Salesforce |
| Topic 6: Engagement Studio | 17% | - Explain Engagement Program structure and capabilities - Distinguish between the components of an Engagement Program |
1. What is the fastest way for an Administrator to create a one-time of prospects who match specific criteria?
A) Use a segmentation rule.
B) Use a dynamic list.
C) Use a completion action.
D) Use an automation rule.
2. What HML merge field should be included in an email to allow prospects to manage their email preferences?
A) {{OptOut}} or {{ReportSpam}}
B) {{Unsubscribe}} or {{EmailPreferenceCenter}}
C) {{Unsubscribe}} or {{Opt_Out}}
D) {{OptOut}} or [{EmailPreferenceCenter}}
3. A Marketing Cloud Account Engagement form is placed onto a Marketing Cloud Account Engagement landing page to register prospects for an upcoming tradeshow. A Marketing Cloud Account Engagement administrator wants to know how many unique submissions they have so far.
Which report should they check to see the number of unique submissions for the form on the landing page?
A) Landing page report
B) Event report
C) Form handler report
D) Form report
4. Which two actions occur when an automation rule is deleted?
Choose 2 answers
A) The rule will be sent to the recycle bin in paused mode.
B) Actions that have applied to prospects are undone.
C) Prospects will no longer be able to match the rule.
D) Any prospects who matched the rule will be deleted.
5. What do spam complaints refer to in an email report?
A) The number of prospects who clicked the unsubscribe link
B) The number of prospects who opted out via the email preference center
C) The number of prospects who marked an email as spam
D) The number of prospects who replied to the email to ask to be removed
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: C |
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