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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which guiding principle says that services and processes should NOT provide a solution for every exception?

A) Think and work holistically
B) Keep it simple and practical
C) Collaborate and promote visibility
D) Optimize and automate

2. Which statement about the steps to fulfill a service request is CORRECT?

A) They should be well-known and proven
B) They should be complex and detailed
C) They should be brief and simple
D) They should include incident handling

3. Which is the CORRECT of the 'R' role in a RACI matrix?

A) This role is involved in providing knowledge and input
B) This role has ownership of the end result
C) This role ensures the flow of information to stakeholders
D) This role ensures that activities are executed correctly

4. Which competencies are required by the 'service level management' practice?

A) Business analysis and commercial management
B) Problem investigation and resolution
C) Incident analysis and prioritization
D) Balanced scorecard reviews and maturity assessment

5. Which statement about standard changes is CORRECT?

A) The appropriate change authority should be assigned to each type of change
B) A full assessment should be completed each time the change is implemented
C) The change can be implemented with less testing if necessary
D) The change does not require additional authorization

Solutions: