Exam Code: ITSM18FB
Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Updated: Aug 08, 2026
Q & A: 0 Questions and Answers
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EXIN ITSM18FB Certification Exam covers various topics related to ITSM, such as the fundamentals of ITSM, the service management system, service management processes, service management tools, and ITSM implementation. ITSM18FB exam is designed to test the knowledge and understanding of IT professionals in these areas and assess their ability to apply ITSM principles in real-world scenarios. EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification is recognized globally and is highly valued by employers in the IT industry.
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| Section | Objectives |
|---|---|
| IT Service Management Principles | - Overview of IT service management concepts - Value creation through IT services - Service lifecycle concepts |
| Planning and Implementing SMS | - Planning a service management system - Implementing and improving ITSM processes |
| Service Management System (SMS) Processes | - Service delivery processes
|
| Continuous Improvement | - Continual service improvement (CSI) principles - Monitoring and measurement of IT services |
| ISO/IEC 20000:2018 Standard Overview | - Requirements for service management system (SMS) - Structure and purpose of ISO/IEC 20000 |
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