Salesforce AP-212 : Loyalty Management Accredited Professional

AP-212 real exams

Exam Code: AP-212

Exam Name: Loyalty Management Accredited Professional

Updated: Sep 11, 2026

Q & A: 106 Questions and Answers

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Salesforce AP-212 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Strategies and Design16%- Assess business requirements and define loyalty solution
- Design loyalty program architecture and data model
- Define points, benefits, and redemption processes
- Design promotion lifecycle and engagement strategies
- Apply implementation best practices
Topic 2: On-Going Loyalty Management10%- Manage program updates and enhancements
- Configure analytics, dashboards, and reporting
- Monitor program performance and optimize
Topic 3: Loyalty Program and Process Configuration52%- Manage member enrollment, profiles, and preferences
- Configure foundational program settings
- Set up tier models, qualification, and progression
- Set up currencies, points, and transaction processing
- Define incentives, experiential rewards, and vouchers
- Configure permissions and security model
- Configure partner management and collaboration
Topic 4: Integration22%- Integrate with Salesforce CDP
- Integrate with Commerce Cloud
- Integrate with Marketing Cloud
- Integrate with Service Cloud
- Connect to external systems using APIs

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question #1

A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

  • A. Assign user access to the analytics for Loyalty role.
  • B. Assign the user the analytics profile for analytics for Loyalty.
  • C. Assign access by checking CRM analytics plus user
  • D. Assign user access to permission sets for analytics for Loyalty.
Answer: A,D

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Question #2

The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

  • A. Loyalty Segments
  • B. Member Rewards and Benefits
  • C. Loyalty product Pricing
  • D. Loyalty Tiers
Answer: B,D

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Question #3

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

  • A. Enable Connector Settings on all the Loyalty Objects
  • B. Activating and Publishing the Segment
  • C. Automatically Add a New Individual Relationship
  • D. Send Loyalty Promotion Segments to marketing Cloud
  • E. Enable Service Connector for Promotion Escalations.
Answer: B,D,E

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Question #4

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

  • A. That the member is a campaign member of the promotion campaign.
  • B. That the promotion has specified the Current Liability Amount.
  • C. That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
  • D. That the flow is active and has been created to apply the promotion.
Answer: C,D

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Question #5

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

  • A. Name, Partnership Start Data, Industry, Status, Billing Type
  • B. Name, Program, Program Partnership Category, Type, Billing Type
  • C. Name, Partnership Start Data, Billing Type, Status, Type
    D, Name, Partnership Start Data, Industry, Status, Type
Answer: B

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