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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Customer can choose their plan from all pricing books.
B) Supported by digital commerce API
C) Migrating in/out from bundle offer
D) Service Continuity
E) History of subscription updates and traceability

2. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

3. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
C) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

4. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
C) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
D) Create Apex class and hook code to calculate the price and add as a step within the pricing plan

5. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Create a Product Time to market app from template in CRM analytics to track the product time to market
B) Create a salesforce Report on the Product object to track the product time to market
C) Create salesforce report on EPC project object to track the product time to market.
D) Leverage the EPC functionality to track the product related configuration.

Solutions: