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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A. This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B. This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
C. This sets the ports used by the IP Office for the Real Time Protocol (RTP).
D. This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.

Question 2

A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A. Voicemail Pro with IMS
B. Outcalling
C. Voicemail Pro with UMS
D. Unified Messaging
E. Message Manager

Question 3

Which three clients are supported for IP Office IMAP services? (Choose three.)

A. MS Outlook Express
B. Microsoft Office Communicator
C. MS Outlook
D. Lotus Notes
E. Lotus Messages

Question 4

What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?

A. 84
B. 64
C. 120
D. 92

Question 5

CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A. All agents in a CCR group need to have the same set type.
B. Collective groups are not supported for CCR.
C. Queuing groups are not supported for CCR.
D. The agents monitored by CCR can only be in one group.
E. CCR must pull data from the highest numbered group of which the agent is a member.

Solutions: