Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

Plat-UX-102 real exams

Exam Code: Plat-UX-102

Exam Name: Salesforce Certified Platform Strategy Designer

Updated: Sep 28, 2026

Q & A: 154 Questions and Answers

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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Value Design- Strategic direction
  • 1. Business outcome alignment
    • 2. Innovation opportunity identification
      - Challenge framing and problem definition
      • 1. Understanding organizational dynamics
        • 2. Defining effective challenge statements
          Tools and Artifacts- Salesforce platform capabilities
          • 1. High-level platform feature mapping
            • 2. Feasibility, desirability, viability assessment
              - Co-creation methods
              • 1. Stakeholder workshops
                • 2. Design collaboration techniques
                  Intangible Deliverables- Stakeholder alignment
                  • 1. Cross-functional relationship mapping
                    • 2. Stakeholder engagement strategies
                      - Communication and visioning
                      • 1. Storytelling for product strategy
                        • 2. Vision presentation techniques

                          Salesforce Certified Platform Strategy Designer Sample Questions:

                          Question #1

                          A design team is working on the challenge: ' How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? ' Which bot metrics should the strategy designer suggest to assess the impact of their work?

                          • A. Human takeover rate
                          • B. Customer satisfaction rate
                          • C. Total conversations
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for ITexamReview members. You can sign-up / login (it's free).

                          Question #2

                          Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers. Which approach should the team use?

                          • A. Customer journey mapping
                          • B. Jobs to Be Done framework
                          • C. Business process modeling
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Explanation: Only visible for ITexamReview members. You can sign-up / login (it's free).

                          Question #3

                          In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker. Which additional topics should CK consider before framing the design challenge as a How Might We question?

                          • A. Business drivers and signals of success
                          • B. Shareholder priorities and design team capabilities
                          • C. Potential market size and supply chain costs
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          Explanation: Only visible for ITexamReview members. You can sign-up / login (it's free).

                          Question #4

                          Cloud Kicks (CK) designs innovative footwear for elite athletes. Manufacturing the footwear is possible but expensive. What should CK focus testing efforts on to determine whether to produce at scale?

                          • A. Competitive advantage, impact, and ownability
                          • B. Desirability, viability, and feasibility
                          • C. Novelty, privacy, and potential to go viral
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          Explanation: Only visible for ITexamReview members. You can sign-up / login (it's free).

                          Question #5

                          The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program. Which mapping process should the designer use to achieve this goal?

                          • A. Service Mapping
                          • B. Journey Mapping
                          • C. Ecosystem Mapping
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          Explanation: Only visible for ITexamReview members. You can sign-up / login (it's free).

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