Exam Code: MB2-718J
Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
Updated: Aug 31, 2026
Q & A: 90 Questions and Answers
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft MB2-718 Exam Reference
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
| Section | Objectives |
|---|---|
| Manage cases and service requests | - Service level management
|
| Knowledge management | - Knowledge base configuration
|
| Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
|
| Omnichannel and service automation | - Service automation tools
|
| Reporting and analytics | - Customer service reporting
|
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