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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the best route for 'gaining social trust'?

A) Ask your supplier network to blog about their relationship with you.
B) Identify and develop relationships with tippers in your industry.
C) Ask your employees to blog about your company in any of the blogs they participate in.
D) Strive for the highest number of hits on your Web site.

2. What should you do when a callback meeting is requested by a potential customer?

A) Deep dive into the technologies
B) Prepare a lengthy slide deck and read each word on every page
C) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
D) Follow up with fancy product brochures

3. What is the best way to tell if your social software sales session went well with your customer?

A) When you have a drawing showing ideas that cover a compelling personalized social software solution for that customer
B) When you have polite nods from your attendees
C) When they ask to connect to you via LinkedIn
D) When you have finished all of your slides

4. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Surveys
B) Social Newsletters
C) Social Analytics
D) Social Gaming

5. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Broad support of industry leading vendors
B) Rich-text support in chat
C) The ability to see the sender of an e-mail is online right from your inbox and chat right away
D) Standards-based APIs

Solutions: