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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

A) Knowledge Base
B) Customer Entitlements
C) Scheduling
D) Dispatching
E) Adjust Scheduling Policy

2. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Create a custom Gantt action to call an Apex class to reschedule appointments.
B) Define a Global Optimization job to run hourly.
C) Write a batch Apex class to unschedule low priority work orders.
D) Apply the Reshuffle action within the Gantt.

3. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Define a repeating Work Type.
B) Implement Path for Work Orders.
C) Build a Process for Service Appointments.
D) Configure a Maintenance Plan.

4. Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A) Uncheck the Geocoding field on the Contractor's profile.
B) A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
C) Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.
D) Set the Geolocation Update Frequency field to zero for contractors.

5. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select multiple Service Appointments from the list and bulk schedule them.
B) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
C) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
E) Select a Service Appointment from the list and use the "Schedule" action.

Solutions: