ServiceNow CIS-ITSM日本語 : Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)

CIS-ITSM日本語 real exams

Exam Code: CIS-ITSM-JPN

Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)

Updated: Jul 28, 2026

Q & A: 201 Questions and Answers

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About ServiceNow CIS-ITSM日本語 Exam

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using ServiceNow’s ITSM application. CIS-ITSM-JPN exam tests the candidate’s knowledge and skills across various ITSM processes, including Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.

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ServiceNow CIS-ITSM certification is a valuable investment for IT professionals who want to advance their careers. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification demonstrates that the participant has the knowledge and skills required to design, configure, and implement ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification is recognized globally and is highly respected by employers in the IT industry. Participants who pass the exam can expect to have increased job opportunities and higher salaries. Additionally, this certification provides a solid foundation for further ServiceNow certifications.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Change Management- Approval and risk management
- Change types and workflows
Topic 2: ITSM Reporting and Performance- Metrics and KPI tracking
- Basic reporting and dashboards
Topic 3: Request Fulfillment and Service Catalog- Catalog items and workflows
- Request lifecycle management
Topic 4: Problem Management- Known errors and workarounds
- Problem identification and root cause analysis
Topic 5: Incident Management- Incident lifecycle and configuration
- SLAs, assignments, and escalation
Topic 6: Knowledge Management- Publishing and lifecycle processes
- Knowledge article creation and governance
Topic 7: CMDB and Service Mapping Concepts- CMDB structure and relationships
- Service dependencies overview
Topic 8: ITSM Foundation and Platform Concepts- ITSM application overview
- ServiceNow platform architecture and navigation

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