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Exam Code: Arch-302
Exam Name: Salesforce Certified B2C Solution Architect
Updated: Aug 04, 2026
Q & A: 154 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: B2C Platform Capabilities | - Commerce and engagement tools
|
| Topic 2: Integration Architecture | - API-led connectivity
|
| Topic 3: Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| Topic 4: Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| Topic 5: Security and Data Governance | - Customer data protection - Access control and identity management |
1. A merchant has a requirement to engage customers with a series of promotional messaging including a coupon offer generated in B2C Commerce. Reminder emails are sent to those customers who have not redeemed the coupon 10 and 2 days before its expiration.
Which three elements are required to support this scenario?
Choose 3 answers
A) 82C Commerce storefront
B) B2C Commerce cartridge to call Marketing Cloud APIs
C) Marketing Cloud Connect for Service to Marketing Cloud
D) Service Cloud for support of coupons and redemption management
E) Marketing Cloud Installed Package
2. A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing certain PII and health information. In order to adhers to compliance and regulations, they need to ensure shared data is encrypted across all platforms.
What features should a Solution Architect recommend to accomplish this?
A) Use Shield platform Encryption to encrypt data in Service Cloud and B2 Commerce. Data in Marketing Cloud is encrypted by default.
B) Use Shield Platform Encryption to encrypt data in Service Cloud, enable encryption at rest in Marketing Cloud, and enable encryption at rest in B2C Commerce.
C) Use Shield platform Encryption to encrypt data in Service Cloud, Enable Encrypted Data Sanding (EDS) in Marketing Cloud, and use B2C Commerce's crypto API.
D) Platform Encryption to encrypt data in Service Cloud, Marketing Cloud, and B2C Commerce.
3. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers
A) The token with all supporting attributes will need to be stored in Service Cloud
B) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
C) The synchronized data extensions will include the token and all PII attributes
D) The standard email address field for contacts and leads needs to be populated with a token
4. Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.
This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropriate for hosting this kind of data?
A) Service Cloud solution using Big Objects
B) Custom solution using Heroku and Postgres
C) Service Cloud solution using Platform Events
D) B2C Commerce solution using Custom Objects
5. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers
A) Salesforce Order Management
B) Service Cloud
C) Marketing Cloud
D) Heroku
E) Sales Cloud
Solutions:
| Question # 1 Answer: A,B,E | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: A,B,C |
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