As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on.
Which is the MOST appropriate response from the Customer Service Director?

• A. Support line leadership roles on how to include those asking the questions.
• B. Define the approach and governance for the Customer Services projects.
• C. Ask for the communications from the change teams to include the questions.
• D. Prepare presentations to all staff outlining the targets for the new structure.

Which 2 actions demonstrate empathy?

• A. Allow people to think independently and plan for themselves how this Change Programme could be incorporated.
• B. Reschedule plans to allow extra time for those IT support staff who are finding it difficult to try out the new processes.
• C. Encourage the CEO to discuss their previous concerns about the new company direction with staff who feel uncertain.
• D. Provide statistical data on the general trends in the mobile application industry to help people rationalize why this change is necessary.
• E. Hold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the new contract.

Towards the end of the Foundations phase of Project Increment 4, with the high-level requirements agreed, Hira, has asked the Developers to estimate the work required to deliver the Eco spa solution.

(The Developers have used the Planning Poker technique to generate their estimates. Hira now needs to determine how many Sprints will be required for the Delivery Teams to deliver the Eco-spa.
What should the Developers do to help Hira make this decision?)

• A. They should re-estimate using a more appropriate technique because Story Point estimating intentionally avoids associating time with effort.
• B. They should use the commitment-based planning technique to estimate how many story points of work can be achieved in a Sprint.
• C. They should convert story points to person days, allowing Hira to establish how many Sprints will be needed based on development capacity.
• D. They should assign average time allocations for each backlog item, making it easy for Hira to ensure that every Sprint has an equal workload.

Which 2 statements describe the appropriate application of Agile Project Management when developing the Prioritised Requirements List during Feasibility?

• A. The re-laying of the driveway and a landscaping solution should be listed as Must Have requirements.
• B. Regulatory obligations associated with the redevelopment of Hoy Hall should be recorded as Must Have requirements.
• C. The responsibility for setting the priority of each of the requirements identified should be assigned to the Project Manager.
• D. The scope of the project should be agreed before moving into the Foundations phase.
• E. Details of which areas will require seeding in order to become lawn, and which are to become planted borders, should be captured.

During the Foundations phase for Project Increment 4, Sukra Aroon held a meeting with Hira, Mira Bachar, andWanida Anong, to ensure alignment and compliance with EPR company policies, local regulations, and international standards. The meeting also clarified how financial and investment decisions would be made for Project Increment 4, ensuring alignment with EPR business priorities, and how this information will be tracked, controlled and evidenced.
Wanida Anong, who works across multiple sites worldwide, attended the meeting in person but has limited availability throughout the Project Increment.

(During the meeting, Mira Bachar asked Sukra Aroon which AgilePM project artifacts should use to provide an auditable record of compliance requirements throughout Project Increment 4.
Based on AgilePM guidance, which of the following is an appropriate response?)

• A. Use the Management Approach Definition, as it describes how governance and compliance responsibilities are structured within the project.
• B. Use the Sprint Review Records, as these document what was delivered in each Sprint and whether it was compliant with regulatory requirements.
• C. Use the Project Review Report, as it provides a retrospective assessment of how the project was managed, including compliance considerations.
• D. Use the Solution Architecture Definition, as it captures technical decisions related to compliance and regulatory requirements.