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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A. IBM Tivoli Application Dependency Discovery Manager
B. IBM Tivoli Business Service Manager
C. IBM Tivoli Monitoring
D. IBM Tivoli Asset Discovery for Distributed

Question 2

Which statement describes functional components provided by IBM SmartCloud Control Desk?

A. It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
B. It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
C. It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
D. It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.

Question 3

Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A. electronic audit records and electronic signatures
B. ITIL v3 aligned process workflows
C. A federated configuration management system
D. control and audit of all hardware assets installations, moves, additions, and changes

Question 4

Why does application and infrastructure performance consume an increasing amount of time and attention?

A. Because the cost of infrastructure continues to rise as application complexity decreases.
B. Because IT departments have not invested in people, process, and technology skills enablement.
C. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
D. Because the application and infrastructure provide no foundation for end-to-end business service automation.

Question 5

Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A. Service Catalog
B. Incident Management
C. License Management
D. Release Management
E. Change Management
F. Request Fulfillment

Solutions: