Avaya 7492X exam consists of 60 multiple-choice questions and is conducted in English. Candidates are given 90 minutes to complete the exam, and the passing score is 68%. 7492X exam can be taken at any Pearson VUE testing center, and the cost of the exam is $250. Upon passing the exam, candidates will receive the Avaya Aura® Call Center Elite Support certification, which is valid for two years. Avaya Aura® Call Center Elite Support Exam certification demonstrates that the individual has the knowledge and skills to support the Avaya Aura® Call Center Elite platform and can help businesses deliver exceptional customer service.

Avaya Aura® Call center is a solution for businesses that require a contact center solution with a unique approach of delivering exemplary customer experiences, using effective collaboration across different channels of communication. Avaya Aura® Call Center Elite Support Exam certification requires knowledge of installation, configuration, and troubleshooting of Avaya Aura® Call center elite.

Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

• Designing the Business Advocate features and using the basic questions for call center for such situations;
• Troubleshooting different situations with the help of Communication Manager Denial Event;
• Troubleshooting the Server that works with Avaya Aura Media;
• Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
• Troubleshooting common issues related to call vectoring;
• Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.
• Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
• Listing usage alongside trace, and displaying events;
• Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

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