Cisco 642-242 : Unified Contact Center Enterprise Implementation(UCCEI)

642-242 real exams

Exam Code: 642-242

Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)

Updated: Oct 16, 2026

Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Deployment25%- Software installation and configuration
- High availability and redundancy setup
- Pre-installation requirements and planning
Reporting, Monitoring and Troubleshooting15%- Common issues and resolution
- CUIC and LiveData reporting setup
- System health monitoring
Integration and Media Configuration15%- CVP and IVR integration
- Gateway and SIP configuration
- CTI integration and route points
Routing and Scripting25%- Precision queuing and skill-based routing
- Dialed numbers, call types, and routing domains
- ICM script design and configuration
UCCE Architecture and Components20%- Unified ICM/CCE solution overview
- Integration with CUCM, CVP, and Finesse
- Peripheral Gateway (PG), Router, Logger components

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