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Exam Code: 640-461
Exam Name: Introducing Cisco Voice and Unified Communications Administration
Updated: Aug 31, 2026
Q & A: 300 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Voice Quality and Troubleshooting | - QoS and performance considerations
|
| Topic 2: Voicemail and Unified Messaging | - Cisco Unity Connection integration
|
| Topic 3: Cisco Unified Communications Fundamentals | - VoIP concepts and architecture
|
| Topic 4: Dial Plan and Call Control | - Call routing logic
|
| Topic 5: Cisco Unified Communications Manager (CUCM) | - CUCM deployment and administration
|
| Topic 6: Voice Gateways and Protocol Integration | - PSTN connectivity
|
Question 1
Which two choices best describe call signaling and media flows? (Choose two.)
A. a flow of audio and instant messaging
B. data telephony, over a data network such as the Internet
C. a process used to connect two parties calling
D. all call control signals being delivered through a channel
E. audio or video or both transferred between two parties during conversation
F. protocol for end-to-end users
Question 2
How is the calendar information in Microsoft Exchange integrated into CUPS Presence signaling so that the Free/Busy status in an Outlook calendar can be mapped to the Available/Away Presence status?
A. using CTIQBE
B. using XMPP
C. using SIP/SIMPLE
D. using WebDAV
Question 3
The manager wants to see the user's last name first when using the Directory button on a Cisco IP phone. Which Cisco Unified Communications Manager Express configuration command changes the order of the name directory?
A. directory last-name-first in telephony-service configuration
B. directory first-name-last in ephone-dn configuration
C. directory first-name-last in telephony-service configuration
D. directory last-name-first in ephone-dn configuration
Question 4
Adam is the network administrator of a company. He finds out that CDR files are being collected and pushed to the CDR Repository node but the files are not getting transferred to third-party billing servers. Which service should be restarted as a troubleshooting step?
A. CDRonDemand
B. Cisco CallManager
C. CDR Repository Manager
D. CDR agent
Question 5
Which profile must be added to the end user profile when enabling an end user for Cisco Unified Presence?
A. device profile
B. UC service profile
C. extension mobility profile
D. SIP profile
Solutions:
| Question 1 Answer: C,E | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B |
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