Exam Code: 3311
Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R15 Implementation and Maintenance Exam
Updated: Sep 03, 2026
Q & A: 0 Questions and Answers
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To prepare for the Avaya 3311 exam, candidates should have a solid understanding of Avaya's call recording and quality monitoring solutions, including their features, functionality, and best practices for deployment and management. They should also be familiar with Avaya's contact center software and related products, such as Avaya Aura Communication Manager and Avaya Aura Experience Portal.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21279
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - User and Role Management
|
| Topic 2: Implementation and Configuration | - Integration Configuration
|
| Topic 3: Recording and Quality Monitoring Operations | - Call Recording Management
|
| Topic 4: System Architecture and Components | - Avaya Contact Recording Architecture
|
| Topic 5: Troubleshooting and Optimization | - Performance Optimization
|
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