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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Groups
B) Business Rules
C) Workplaces
D) Agent user configuration
E) Workstations

2. A technician has just completed the installation of Enterprise Reporting on a server.
Which two settings need to be changed on the Avaya Quality Monitoring server to integrate with Enterprise Reporting? (Choose two)

A) Modify the server roles under System Administration Page on the Avaya Quality Monitoring server to include the reporting server.
B) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the Avaya Contact Recorder.
C) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to include the reporting ETL server.
D) Modify the server roles under the system administration page on the Avaya Quality Monitoring server to Cognos reporting server.

3. You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)

A) Avaya Session Manager
B) Avaya Communication Manager Gateway
C) Avaya IP Telephones
D) Avaya Application Enablement Server

4. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) E-Connect Server
B) Database Server
C) Avaya Viewer
D) Business Driven Recording (BDR) Server
E) E-Recorder Server

5. A customer cannot connect to the Avaya Contact Recorder Server's web client.
Which log should you check?

A) The Tomcat Logs
B) The var logs
C) The usage report logs
D) The Catalina logs

Solutions: