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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?

A) A mesh topology where every site is connected to every other site.
B) A star topology with the central site as the hub.
C) A ring topology where each site is connected to two others.
D) A bus topology where all sites are connected in a line.

2. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A) Managed service deployment
B) Public cloud (SaaS) deployment
C) Hybrid deployment
D) On-premises deployment

3. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A) Active-active is simpler to configure and maintain.
B) Active-active guarantees zero data loss.
C) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
D) Active-active does not require data replication.

4. In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?

A) The average call duration is 1 minute.
B) You need a number of trunks such that only 1% of calls will be blocked.
C) You need 20 agents to handle the load.
D) The average speed of answer will be 20 seconds.

5. What does the term "Service Virtualization" refer to in the context of AICC component design?

A) Abstracting the underlying telephony hardware so the application uses a standard API (like TSAPI or JTAPI).
B) The ability of the UAP to run in a web browser.
C) Running the AICC software on virtual machines.
D) Creating virtual agents powered by AI.

Solutions: