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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) Einstein Trust Layer only
B) Public API access
C) System Mode execution
D) Running the agent in the user context

2. Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.
- No data is used for LLM training or product improvements by third-
party LLMs.
- No data is retained outside of UC's Salesforce org.
- The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the Agentforce Specialist highlight to UC that addresses these requirements?

A) Data Masking
B) Prompt Defense
C) Zero-Data Retention Policy

3. An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.
1. Create a new Field Generation prompt template.
2. Choose Case as the object type.
3. Select the custom field AI_Analysis_c as the target field.
After creating the prompt template, the Agentforce Specialist saves, tests, and activates it.
Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.
Which critical step did the Agentforce Specialist miss?

A) They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.
B) They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.
C) They forgot to edit the Lightning page layout and associate the field to a prompt template

4. Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A) Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.
B) Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.
C) Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.

5. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?

A) Agent Event Logs dashboard
B) User Utterances dashboard
C) AI Audit & Feedback Data dashboard

Solutions: